Shipping policy
Thank you for supporting our shop! Please review our shipping schedule below to see how and when your order will be fulfilled.
1. Our Batch Shipping Schedule
To ensure the highest quality, all items are produced and shipped in weekly batches. We accept orders throughout the week to be prepared and fulfilled on a fixed schedule:
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Cut-off Window: Orders received from Monday through Friday are securely queued and crafted during that week.
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Shipment Day: All completed orders from that week's batch are officially shipped out on the upcoming Friday.
Note: Orders placed over the weekend will be grouped into the following week's batch production.
2. Delivery Estimates
Once your order is dropped off with the carrier on Friday, estimated transit times are as follows:
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Canada: [3–7] business days
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United States: [5–10] business days
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International: Delivery times vary by destination and will calculate at checkout.
3. Tracking Your Order
You will receive a shipment confirmation email featuring a tracking number as soon as your order is packaged. Please note that tracking information may take up to 24 hours after Friday fulfillment to update active status on the carrier's network.
4. Customs and Duties
For international orders (outside of Canada), customers are responsible for any import duties, taxes, or customs fees levied by your destination country upon arrival.
5. Address Changes
Because we produce items in structured batches, please contact us immediately if you discover an error in your shipping address. Address corrections can only be made before your batch ships out on Friday.